Help and frequently asked questions

What time will our Book Fair arrive/be collected?

We deliver and collect your Book Fair during normal school hours but will try our best to advise of any delays.

How do I rebook a Fair?

We can organise this for you or you can call 0800 212 281

Can I sell the last copy of a title?

Yes but it is always best to keep a copy for children to see. Please take orders and we will deliver these when your Book Fair is collected.

How do I place an order for the books that have run out?

Use the School Order Form which you will have been sent by our Book Fairs team. You can email or phone your order through to us. Please note that only the books on this order form are available to re-order. Stationery items are not available to re-order.

When should I place the book orders?

Please try and send your order to us by 1pm on the day prior to the collection of your Book Fair. We will endeavour to deliver the order when we collect the Fair, but if we are unable to do so your books will be couriered to you.

Do I have to keep a record of the books sold at the Book Fair?

No. We want the Book Fair to be as simple as possible for you. We reconcile the amount raised and the books taken, so you do not need to keep any records of what people have bought. We do ask that you keep a record of the total value of any books you take from the bookcases using Rewards.

How do I pay for books at my child’s Book Fair?

Your child’s school will tell you how they intend to run their Book Fair and what payment options are available to you. Please contact the Book Fair Organiser if you are unsure.

• If your child’s school is using the online payment system you can pay for your child’s books up until 4pm on the day before the Book Fair is collected
• You can also pre-buy Book Fair vouchers online which can be used to pay for the books at the Fair. Please make sure your child’s school will accept these vouchers.

My child has come home with a Wish List, how do I use this?

Wish Lists are designed to allow your child to make a note of the books they would like to purchase from the bookcases if you are unable to attend the Book Fair in person. You can then pay for these books using our online payment system.

The Wish List is not an order form and must be returned to your child’s school so the school can distribute the chosen books.

What form of payments can I take at the Fair?

We are encouraging you to take cashless payments at your Fair where possible.

• Parents can pay using the online payment system up until midday on the day your Book Fair is collected
• Parent payments will show in your online Book Fair account. You must be registered and logged in to view them
• Parents can also pre-buy Book Fair vouchers online which can be used to pay for the books at the Fair

Where do I send payment for the Book Fair?

Whilst you are free to accept cash and cheques from parents at your Book Fair we are no longer able to accept cash or cheques from you for your Scholastic Book Fair. For security reasons our drivers are not permitted to handle cash, and any cash left with Book Fair cases cannot be recorded or tracked. All cash payments are made at your own risk. We kindly ask all customers to use available electronic payment methods instead. Please see details on the Online Fair Report or contact us

Can I use World Book Day Vouchers at the Book Fair?

Yes, they can be used at the Book Fair around WBD for books of £2.99 or more in line with the instructions printed on the voucher. The vouchers should be collected from the children, crossed through so they cannot be used again and returned to us at the end of the fair with your Online Fair Report and payment. The value of World Book Day vouchers collected is not included when calculating the amount raised at your Book Fair. Rewards cannot be claimed on World Book Day voucher sales.

If you want to use the Book Fair’s Organiser Toolkit, you will need to register online — unless you have already registered on either:

• Scholastic Shop
• We Are Writers
• Resource Bank

What material will I have to promote my Fair?

In order to minimise paper use, we will provide you with digital emails and invites to send out to parents. You will also find digital versions of the materials you’ll need to promote your Fair.
All materials can be accessed or downloaded from our Free Resources page.
As we are not sending out printed Fairs planning kits, school Rewards will be redeemable only from the cases or the Scholastic online shop.

Please visit our Information about Rewards page

Are Scholastic Book Fair bookcases safe to use?

Yes. Every Book Fair bookcase is manufactured and maintained to the highest safety standards and is designed to be safe and stable when used correctly. To help keep your Book Fair enjoyable and safe for everyone, please follow the guidelines below.

How do I move a bookcase safely?

• Always push the case rather than pulling it.
• Keep feet and ankles clear of the bottom of the case while it’s moving.
• Check your route is clear before you start moving it.
• Never move the case while it’s open.
• Don’t use the handles to move the case — these are for opening and closing only.

What should I check before setting up?

• Give each case a quick visual check for any obvious signs of damage before use. If you spot anything that could affect safe use, please don’t use the case and contact us straight away.
• Set up on a flat, even floor — avoid uneven or sloping surfaces.
• Set up indoors only, as outdoor weather conditions can affect the case’s stability.

Are there any rules for using the case once it’s set up?

• Don’t open the case wider than shown on the safety sticker attached to the case.
• Don’t climb on, rock, or tilt the case.
• Children should not climb on, sit, stand or hang from the case.
• Make sure the case is supervised whenever it’s in use.

Who is responsible for the bookcase during the Fair?

A designated adult — for example a member of staff / Book Fair Organiser — should be responsible for always overseeing the case. Children should not move, open, close, or climb on the cases themselves. The supervising adult should be familiar with these safety guidelines before the Fair begins.

What if I notice damage to a case?

Stop using it immediately and contact us so we can help resolve the issue before your Fair continues.

Still have questions?

Contact our Book Fairs team at info@scholastic.co.uk or 0800 212 281 and we’ll be happy to help.

You can also find this safety guidance labelled on the sides of your bookcases.

Can children use World Book Day Tokens at the Book Fair?

Yes, children can use their World Book Day Tokens to get £1 off purchases at the Book Fair. Please note that we only accept 2026 World Book Day Tokens from 01/02/2026 to 31/03/2026. If parents are paying from home using a Wish List, please ensure they indicate on the Wish List that they are using a World Book Day Token as part of their payment and that they return the Wish List to school.

You can find your 6-digit Book Fair ID on any email you have received from the Book Fair team. Call our Customer Service Team on 0800 212281 if you have any problems.