Help and frequently asked questions

What time will our Book Fair arrive/be collected?

We deliver and collect your Book Fair during normal school hours but will try our best to advise of any delays. We are not able to give specific times for delivery or collection.

If you are running a Postal Fair, we advise you hold your Book Fair for one week, then pack everything up and contact us to arrange collection. Any extra books that you’ve ordered will be couriered to you separately.

How do I rebook a Book Fair?

We can organise this for you or you can call 0800 212 281.

Can I sell the last copy of a title?

Yes but it is always best to keep a copy for children to see. Please take orders and we will deliver these when your Book Fair is collected.

How do I place an order for the books that have run out?

Use the School Order Form which you will have been sent by our Book Fairs team. You can email or phone your order through to us. Please note that only the books on this order form are available to re-order. Stationery items are not available to re-order.

When should I place the book orders?

Please try and send your order to us by 1pm on the day prior to the collection of your Book Fair. We will endeavour to deliver the order when we collect the Fair, but if we are unable to do so your books will be couriered to you.

Do I have to keep a record of the books sold at the Book Fair?

No. We want the Book Fair to be as simple as possible for you. We reconcile the amount raised and the books taken, so you do not need to keep any records of what people have bought. We do ask that you keep a record of the total value of any books you take from the bookcases using Rewards.

How do I pay for books at my child’s Book Fair?

Your child’s school will tell you how they intend to run their Book Fair and what payment options are available to you. Please contact the Book Fair Organiser if you are unsure.

• If your child’s school is using the online payment system you can pay for your child’s books up until 4pm on the day before the Book Fair is collected
• You can also pre-buy Book Fair vouchers online which can be used to pay for the books at the Fair. Please make sure your child’s school will accept these vouchers.

My child has come home with a Wish List, how do I use this?

Wish Lists are designed to allow your child to make a note of the books they would like to purchase from the bookcases if you are unable to attend the Book Fair in person. You can then pay for these books using our online payment system.

The Wish List is not an order form and must be returned to your child’s school so the school can distribute the chosen books.

What form of payments can I take at the Fair?

We are encouraging you to take cashless payments at your Fair where possible.

• Parents can pay using the online payment system up until midday on the day your Book Fair is collected
• Parent payments will show in your online Book Fair account. You must be registered and logged in to view them
• Parents can also pre-buy Book Fair vouchers online which can be used to pay for the books at the Fair

Where do I send payment for the Book Fair?

If you have taken cash at your Book Fair, we can accept a BACS payment. Please see details on the Online Fair Report or contact us

Can I use World Book Day Vouchers at the Book Fair?

Yes, they can be used at the Book Fair around WBD for books of £2.99 or more in line with the instructions printed on the voucher. The vouchers should be collected from the children, crossed through so they cannot be used again and returned to us at the end of the fair with your Online Fair Report and payment. The value of World Book Day vouchers collected is not be included when calculating the amount raised at your Book Fair. Rewards cannot be claimed on World Book Day voucher sales.

If you want to use the Book Fair’s Organiser Toolkit, you will need to register online—unless you have already registered on either:

• Scholastic Shop
• We Are Writers
• Resource Bank

What material will I have to promote my Fair?

In order to minimise paper use, we will provide you with digital emails and invites to send out to parents. You will also find digital versions of the materials you’ll need to promote your Fair. All materials can be accessed or downloaded from our Free Resources page. As we are not sending out printed Fairs planning kits, school Rewards will be redeemable only from the cases or the Scholastic online shop.

How can I check how many Rewards my school has?

You can check your Rewards balance by creating an account and logging in. You may need your Fair ID which you’ll find on your booking confirmation email.

If you wish to spend your Rewards immediately on books from the bookcases, you can calculate the using the table below.

How do I spend my Rewards?

You can use all of your earned Rewards by choosing books from the bookcases whilst the Book Fair is in school. Rewards are valid against the price of the book on your Book Fair.

If you still have Rewards left you can spend them in our online shop. Rewards are valid against the RRP of each book. Please note that online orders will incur a £4.95 postage charge. Rewards are valid for 18 months from point of issue.

Where will I find my Book Fair ID and account numbers?

You will find these on your booking confirmation email.

Can children use World Book Day Tokens at the Book Fair?

Yes, children can use their World Book Day Tokens to get £1 off purchases at the Book Fair. Please note that we only accept 2024 World Book Day Tokens from 01/02/2024 to 31/03/2024. If parents are paying from home using a Wish List, please ensure they indicate on the Wish List that they are using a World Book Day Token as part of their payment and that they return the Wish List to school

You can find your 6-digit Book Fair ID on any email you have received from the Book Fair team. Call our Customer Service Team on 0800 212281 if you have any problems.