Help and frequently asked questions

Book Fair delivery and collection

What time will our Book Fair arrive/be collected?

We deliver and collect your Book Fair during normal school hours but will try our best to advise of any delays.

How do I rebook a Book Fair?

We can organise this for you or you can call 0800 212 281.

Ordering extra books

Can I sell the last copy of a title?

Yes but it is always best to keep a copy for children to see. Please take orders and we will deliver these when your Book Fair is collected.

How do I place an order for the books that have run out?

Use the School Order Form which you will have been sent by our Book Fairs team. You can email or phone your order through to us.

When should I place the book orders?

Please try and send your order to us by 1pm on the day prior to the collection of your Book Fair. We will endeavour to deliver the order when we collect the fair to avoid any disappointment.

Do I have to keep a record of the books sold at the Book Fair?

No. We want the Book Fair to be as simple as possible for you. We reconcile the amount raised and the books taken, so you do not need to keep any records of what people have bought. We do ask that you keep a record of the total value of any books you take from the bookcases using Rewards.

Payment

What form of payments can I take at the Fair?

We are encouraging you to take cashless payments at your Fair where possible.

Where do I send payment for the Book Fair?

If you have taken cash at your Book Fair, we can accept a BACS payment. Please see details on the Cash Report Form or contact us

Can I use World Book Day Vouchers at the Book Fair?

Yes, they can be used at the Book Fair around WBD for books of £2.99 or more in line with the instructions printed on the voucher. The vouchers should be collected from the children, crossed through so they cannot be used again and returned to us at the end of the fair with your Cash Report Form and payment. The value of World Book Day vouchers collected is not be included when calculating the amount raised at your Book Fair. Rewards cannot be claimed on World Book Day voucher sales.

Registration

If you want to use the Book Fair’s Organiser Toolkit, you will need to register onlineunless you have already registered on either:

  • Scholastic Shop
  • We Are Writers
  • Resource Bank

Resources

What material will I have to promote my Fair?

In order to minimise paper use, we will provide you with digital emails and invites to send out to parents. You will also find digital versions of the materials you’ll need to promote your Fair. All materials can be accessed or downloaded from our Free Resources page. As we are not sending out printed Fairs planning kits, school Rewards will be redeemable only from the cases or the Scholastic online shop.

Rewards

How can I check how many Rewards my school has?

You can check your Rewards balance by creating an account and logging in. You may need your Fair ID which you’ll find on your booking confirmation email.

How long do I have to spend my Rewards?

You can use all of your earned Rewards by choosing books from the bookcases whilst the Book Fair is in school. If you still have Rewards left you can spend them in our catalogue and in our online shop. Rewards are valid for 18 months from point of issue.

Where will I find my Book Fair ID and account numbers?

You will find these on your booking confirmation email.

Your Fair Id

You can find your 6-digit Book Fair ID on your booking confirmation email. Call our Customer Service Team on 0800 212281 if you have any problems.